Premiere Mortgage Services Inc. - Dana Bain

Fake Online Complaints or Disgruntle Competitors Dana Bain Premiere Mortgage Services Inc

April 25th, 2011 3:58 PM by Robin Bain

Online Sabotage on Complaint Sites

by Brett Borders

You can’t belive everything you read online. This is especially true if you read it on a trashy, anonymously-registered “complaint” site. These for-profit sites, like Rip Off Report, ComplaintBoard and Pissed Consumer – make big money by running huge blocks of ads alongside, over, under and inside the anonymous, negative “reviews” of companies. Some charge victimized business owners $5000 a year to edit or remove false reports.

These “consumer complaint” sites are being exploited by someone interested making reputable companies (especially successful ORM sites) look bad by using online sabotage: creating false libels against competitors. Someone out there is hiring third-world contractors to invent and systematically post “complaints” accusing legit company owners of fraud, theft and unethical business practices. is a SCAM - It cas been called "Internet Terrorism" by more than a few victims.

See Channel 7 News video report

Online Reputation Management - 9 Ways to Deal with Negative Comments on the Internet

Written By: Karen Deis

Your friend calls you and says, “Hey, did you know that somebody said something bad about you online?”

And just when you thought you were the best thing since sliced bread!

What a way to ruin your day!

Nobody’s perfect. But with social media, blogs, forums and articles posted by the millions each day, you

need — no, it’s critical - to monitor your online reputation.

Here are a couple of tips on how to stay on top of what people are saying about you — and 9 things you

can do to protect your online reputation.

Monitoring Tips

Google has a feature called “Google Alerts”. Type in your name, your company’s name OR both. Google

will email you an “alert” whenever someone posts your name on the web—including blogs. Google Alerts

tells you where your name is being mentioned — right now!

Search your own name on BOTH and They are two separate search

engines—giving you 2 different results! Each site will give you links to the blogs and websites you have

shown up on in the past.

Google your name with the word “complaints” (i.e. Mary Smith Complaints). There are plenty of websites

where people can complain about you.

If you belong to Twitter, Facebook, Linkedin (or other social media sites) they also provide you with ways

to check on what people are saying about you.

Managing Your Online Reputation

Accept the fact that not everyone is going to like you. Once you learn that someone is

dissing you online, here are 9 things to consider:

1. Is it true?

2. Do you know who made the comment? Consider the source. Sometimes you know who dissed

you. However, there are those cowards who will slander you anonymously! If you find someone

hiding behind an avatar or fake name, call him or her out! Comment “since you won’t identify who

you are, you refuse to give any credibility to their statement until they tell you who they are”.

3. Is more than one person saying this about you? Whoa, you’ve got a bigger problem here. If

it’s true, or you can see why he or she feel that way about you, you’ll need to address each

complaint or comment on each blog page.

4. Do you ignore the comment? Some of the comments are just plain stupid and you can tell if the

person is being unreasonable. Refer back to #2 — consider the source. You can choose to just

ignore it, but keep on monitoring the site by adding it to your “favorites”.

5. Do you make a comment online or email the person privately? The comments you make

online will be there forever, so be careful what you say — especially if you are upset! Write out

what you plan to say and then ask someone else to read it. Hold off sending for a few days. Or, if

you have the person’s email address, it might be better to comment to them privately. Yeah, they

could always cut and paste your email comments but they are less likely to do so.

If you still think the post about you is stupid — and you don’t choose to ignore it, you can always

say you don’t feel the comments are justified and that’s all you’re going to say about it!

6. Do you understand what they are saying about you? Everyone has his or her own way of

interpreting a comment or a situation. Ask a couple of your friends to read the comments—and

see how they interpret them.

7. Do you apologize? If you decide that an apology is in order, not only should you apologize, but

state how you will change the process or behavior, and how you plan to “make it right”.

8. Do you dispute the comment? If you have a difference of opinion or dispute what the person is

saying about you—say so! Ask your friends to make favorable comments about you, too! You

need to defend yourself because no one else will and if that means enlisting the help of your

friends, so be it!

9. Should you hire someone to “bury” it? Depending upon how bad the comments are about

you, you have another option. There are Search Engine webmasters who can “bury” their

comments so deep into the web that they will be difficult for anybody to find.

On the other side of the coin, each time someone says something nice about you, definitely thank them

online — and comment back.

However, the only way you’ll ever know is by monitoring and becoming vigilant about your online



According to a United States law called the Communications Decency Act, 47 U.S.C. § 230(c), websites like the Ripoff Report are protected from most forms of civil liability arising from user-generated content. This protection applies even if the website hosts material which is false and even if the site does not take any steps to investigate content prior to publication or remove content after receiving notice that the material is false.


It is simple to do your homemork:  

BBB Accreditation

Premiere Mortgage Services, Inc. has been a BBB Accredited business since August 1997. This means it supports BBB's services to the public and meets our BBB Accreditation standards with an A+ Rating. 

Original Business Start Date: September 1996

BBB processed a total of 0 complaints about Premiere Mortgage Services, Inc. in the last 36 months, our standard reporting period.

Licensing for Premiere Mortgage Services, Inc.

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
One South Station Street
Boston, MA 02110
(617) 956-1500

BBB records show a license number of MB1205 for this company, issued by Massachusetts Division of Banks. Their web address is

Premiere Mortgage Services...

Current Legal Name: Premiere Mortgage Services, Inc.

Dana Karl Bain

Current Legal Name: Dana Karl Bain

Robin Suzanne Dunbar Bain...

Current Legal Name: Robin Suzanne Dunbar Bain
Other Names: Robin S Dunbar




11 Malvern Hill Road
Sterling, MA 01564




Sterling, MA 01564

Sterling, MA 01564


Premiere Mortgage Services, Inc.




Sterling, MA 01564

Sterling, MA 01564


Premiere Mortgage Services, Inc.


Also ask for references and




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Posted by Robin Bain on April 25th, 2011 3:58 PM


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